In the previous episode, I briefly introduced myself - UVLINER ?。 Of course, this is not enough to give everyone a deeper understanding of me, and today, I hope our relationship can deepen. Let me introduce Professional after-sales service guys behind UVLINER ?!
Establishment of after-sales team
At the beginning of the company's establishment, I deeply understood that a good company must have good products, but having good products is just a prelude. In today's fiercely competitive market, ensuring product quality is only a basic value expression. We should think from the customer's perspective, how can we make product use more convenient? Do they have the simplest and most convenient way to provide feedback and seek help when there are problems with the product? Yes, that's it. In 2019, we had a refined after-sales team.
The after-sales team is on site
Perhaps you think that our after-sales team is very young, but they have 5-6 years of frontline construction experience in non excavation ultraviolet light repair. Even if they are young, they have won over the vast majority of young people in terms of hard work. When facing more than ten types of curing equipment at home and abroad, how to adjust the optimal curing parameters and correct various bad construction habits, they are all interpreting their responsibilities and attitudes with professional behavior!
I embrace the night with my blood, and the night gives me infinite experience~
At one construction site after another, we followed the clients down the well for inspection, conducted technical discussions with the on-site construction personnel without reservation, and stayed up all night in front of the solidification equipment to understand the real-time situation of the pipeline.
The perseverance, persistence, and youthfulness of Youwei Youth~Let the sweat of youth spill on every place where our customers need us~
In addition, when encountering problems, we are also able to identify them as soon as possible, stand with customers, and solve problems. We will make customers understand that we are always comrades fighting together on the front line, walking hand in hand in the dark!
In the non excavation pipeline repair industry, theoretical knowledge is important, but the ability to quickly solve problems on the construction site is also a key test for after-sales service personnel. We always have reason to make you believe that our service professionalism is not just talk~
Seek truth from facts and address issues on the ground
Seeing this, you will feel that we have had a smooth sailing. According to the plot, did we praise ourselves and successfully end this article? No, our after-sales team may also encounter problems. Some on-site customers who have not been provided with after-sales service guidance may also receive phone calls asking, "Why does the air pressure never rise when materials are compressed?" "How is this headband used?" and so on. Whether it is a problem with materials or equipment, or the cause of construction, as long as the customer requests, our after-sales service will arrive at the site as soon as possible to assist the customer in investigating the cause and solving the problem!
Gains and Achievements
According to the statistics from the HR department of our company in 2021, our after-sales team provided on-site service to customers 106 times, and the cumulative number of business trips for after-sales personnel exceeded 300 days!
We have been on the road, constantly accumulating. We may be young, but we are full of vitality. We still have more time to strive, accumulate, and practice. Professionalism, quality, and value are not just products, but also our services!
The road to the future is still long~We firmly believe that only companies with good quality and high-quality services can have a future. We will always adhere to the business philosophy of "better quality, better service, and win-win cooperation", and promote healthy development!
